Policies

Cancellation Policy:

At Kody Ray Boutique, we strive to process orders as quickly as possible to ensure timely delivery.

  • Orders may be canceled within 2 hours of purchase by contacting us directly.
  • Once an order has been processed or shipped, it can no longer be canceled.
  • All preorder purchases are final sale and cannot be canceled after payment has been received.
  • Unpaid invoices must be paid by the stated due date. Any unpaid invoice will be canceled, and the items will be returned to available inventory.

By placing an order with Kody Ray Boutique, you agree to this cancellation policy.

Preorder Policy:

Please review our preorder policy before placing your order.

  • A preorder is an item that is not currently in stock but has been reserved for you through one of our vendors.
  • Estimated arrival dates are provided by the vendor and are estimates only. While we do our best to keep you updated, shipping delays outside of our control may occur.
  • Payment is due at the time of purchase to secure your preorder.
  • All preorder sales are final. Once your order has been placed, it cannot be canceled, changed, or refunded.
  • If your order contains both in-stock and preorder items, your order will ship once all items have arrived unless separate shipping has been purchased.
  • We are not responsible for delays caused by manufacturers, shipping carriers, weather, or other circumstances beyond our control.
  • If a vendor is unable to fulfill your preorder due to inventory shortages or discontinuation, you will receive a full refund for the unavailable item.

By placing a preorder with Kody Ray Boutique, you acknowledge that you have read and agree to this policy.

Return Policy:

At Kody Ray Boutique, we want you to love your purchase! If you’re not completely satisfied, we’re here to help.

  • Returns are accepted within 14 days of delivery.
  • Items must be unworn, unwashed, free of odors, pet hair, makeup, and stains, with all original tags attached.
  • Items that do not meet these conditions will be returned to the customer at their expense.

The following items are FINAL SALE and cannot be returned or exchanged:

  • Preorder items
  • Sale or clearance items
  • Accessories (including hats, jewelry, claw clips, keychains, etc.)

Refunds

  • Approved returns will be issued as store credit only. We do not offer refunds to the original payment method.

Return Shipping

  • Customers are responsible for all return shipping costs unless the incorrect item or a defective item was received.
  • If your item arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with photos so we can make it right.

By placing an order with Kody Ray Boutique, you acknowledge that you have read and agree to this return policy.

Thank you for supporting Kody Ray Boutique! We appreciate your business and can’t wait to help you find your next favorite outfit. 🤍